Common Questions

• Is the remote support tool safe to download?

  Yes. We use TeamViewer, one of the most trusted and widely used remote access tools in the world. The connection is fully encrypted and the technician can only access your computer with your explicit permission.

• Do I need to install anything permanently?

  No. The remote support tool runs as a one-time session. Once the support session is over, you can simply close the application. Nothing remains installed on your computer unless you choose to keep it.

• Can you see everything on my screen?

  The technician can only see your screen while the session is active and you’ve granted permission. You can watch everything they do in real time, and you can end the session instantly at any point.

• What if I'm not available during the session?

  You need to be present during the remote session to grant access and oversee the work. If you need to step away, let your technician know and they can pause until you return.

• Does this work on Mac or just Windows?

  The download link on this page is for Windows. If you’re on a Mac or another operating system, please call us at 973-433-6226 and we’ll provide the correct download link for your device.